Modern Call Center Solution
Today, call centers have become organizations that first meet companies' customers. Call centers now operate as profit-generating departments rather than cost centers. Mitel Contact Center is designed to grow and expand with your communication center to meet the call center management needs of organizations with single and multiple locations. Mitel Contact Center includes web-based applications for measuring and evaluating your communication center's performance. While serving your customers with Mitel Contact Center, you can also measure the status of operations and the efficiency of your customer representatives. Mitel Contact Center Business applications offer solutions beyond your operational expectations, including remote access to call center systems for customer representatives and first-call resolution options.
Advantages of Mitel Contact Center
- Multi-channel support (voice, email, web chat, social media)
- Real-time reporting and analytics
- Advanced call routing and prioritization
- Remote work capability
- Workforce optimization and planning tools
- Customer journey analysis
- Integration with CRM systems